Always read the fine print.
When you purchase this software for so much (currently from $54.95US according to th... MoreAlways read the fine print.
When you purchase this software for so much (currently from $54.95US according to their website), you woud expect to have something that you could use for a lot longer than a year. If for some reason you need to re-install this software, you would think that you could simply re-download the trial version of this same software, enter the product key that you were provided earlier, and simply let your software convert from a trial version to a full version, just like almost any other software out there. NOT WITH TREESIZE PROFESSIONAL. I have been using this software for nearly 17 months. What suddenly happenned was that an error message popped up, stating that my 50 day trial of this software has now expired. I found out the hard way that I was not allowed to re-download the installer for this software. Instead, I am required to pay a fee of 17.98 euro (19.72 US), if I want to continue to receive "updates and support" for the software that I had already purchased for the next year only. I contacted JAM software in regards to this issue. They had the nerve to tell me that even the software that they sold me converted back into atrial on its own, JAM software "simply cannot afford to keep all documents, data, purchased software versions or installation keys for all of our customers forever" and "Nearly all of our customers accept that and support this approach. This is the only way to keep prices low" (I paid 44.95 EUR for my license!), and "Besides from the public pattern of getting so many software products for “free”, we simply cannot afford this and had to find a solution" ("I" "PAID" "44.95" "EUR" "FOR" "MY" "LICENSE"!), and they keep on telling me that they "are only a small company", and "We are not a multi-billion dollar company" believing that these excuses justify their actions! JAM software is no longer answering any of my e-mails. This is a fine example of their current level of support. For those that already own this software, dont make the same mistake that I did. Keep a copy of your product key and an offline copy of the installer for this software, because as soon as your time is up and you need to reinstall for reasons, JAM software will only help you if you pay for your software twice. For everyone else that hasn't purchased this software yet, just...dont ^_^'